Telephonist

On 13 janvier
  • Ripon (NYK)
  • Permanent contract
  • Part Time
  • Industry: Hotels, Restaurants
  • Required experience: beginner - 1 year old
  • Fields of expertise: Communication Skills , Téléphone , Approach , Bar , SPA See more , Ms , cuisine , Lifestyle , Hospitality , Work Life balance , Sales & marketing , Service après-vente , Authenticity , Parts , Ocean , Four , Clientèle , probation , Brochures , Am , Email , Must , Flexible , restaurant , A Star , informatique , Hospitality Industry , External , Process , Per , Réservation Show less
  • Highest degree: GCSE'S under C Grade , A Levels

Company: Relais & Châteaux jobs Grantley Hall

Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele. Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history. Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world's cuisine and traditions of hospitality. They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014

Job description

Purpose of the role

We are currently looking for an exceptional individual to join our Sales & Marketing team at Grantley Hall as a Telephonist. You will be the first point of contact for all guests and new enquiries which makes it essential that you are promoting great customer service.
We are seeking someone on a part time basis, ideally working 3 days a week including weekends on a rotational basis. We are flexible with which days you will be working, this is would suit someone who is looking for a great work life balance. The working hours will be Monday - Friday 8am - 6:30pm and on weekends 9am - 5:30pm.

- Handle incoming room, restaurant and spa booking telephone enquiries
- To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards
- Take and transfer any external calls that are coming in
- Handle all brochure requests
- To action emails that come to the hotel's generic email address
- Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition
- Log and process all guest requests


About You

- Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
- Excellent customer service skills and ability to build a rapport with guests
- Have a professional and friendly telephone manner
- Excellent communication skills
- Immaculate personal presentation
- Shows pro-active approach to guests and duties
- Great attention to detail
- Have a positive attitude
- Be a great team player
- Microsoft Office knowledge

Profile description

Telephonist at Grantley Hall

Tips typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK.
£18,533 starting salary, increasing to £20,800 per hour after successfully passing your probation period.


Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.


Purpose of the role

We are currently looking for an exceptional individual to join our Sales & Marketing team at Grantley Hall as a Telephonist. You will be the first point of contact for all guests and new enquiries which makes it essential that you are promoting great customer service.
We are seeking someone on a part time basis, ideally working 3 days a week including weekends on a rotational basis. We are flexible with which days you will be working, this is would suit someone who is looking for a great work life balance. The working hours will be Monday - Friday 8am - 6:30pm and on weekends 9am - 5:30pm.

Salary and benefits

Salary: salary according to profile


Reference: RC37689978 37689978


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