Reservations Consultant - Part time

On 12 janvier
  • Ripon (NYK)
  • Permanent contract
  • Part Time
  • Industry: Hotels, Restaurants
  • Required experience: beginner - 1 year old
  • Fields of expertise: A Star , Hospitality Industry , Approach , Parts , Montée en gamme See more , self , Sales Skills , Sales , Réservation , Flexible , cuisine , Objectif de vente , Lifestyle , Hospitality , Sales & marketing , Service après-vente , restaurant , informatique , Authenticity , SPA , Ocean , Clientèle , Am , Opera Show less
  • Highest degree: A Levels , BTEC National

Company: Relais & Châteaux jobs Grantley Hall

Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele. Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history. Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world's cuisine and traditions of hospitality. They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014

Job description

We are currently looking for an exceptional individual to join our Sales & Marketing team at Grantley Hall as a Reservations Consultant. You will be the first point of contact for all guests and new enquiries which makes it essential that you are promoting great customer service.
If you have previously worked in a Sales environment but felt that the KPIs and sales targets weren't what drove you to succeed but you thrived for delivering a high level of service then please read on, this role would be suitable for you!
We are offering a flexible working contract where you have the opportunity to work evenings and weekends with hours to suit. Previous knowledge of Opera and Res Diary is desirable however full training will be given.

The working hours will be Monday - Friday 8am - 6:30pm and on weekends 9am - 5:30pm.


Key Responsibilities

- Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
- Gain a solid understanding of Grantley Hall and what we offer to guests in terms of a key selling points
- Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
- Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
- Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items



About you

- The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
- Have strong attention to detail and being great at multitasking
- Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
- Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Profile description

Key Responsibilities

- Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
- Gain a solid understanding of Grantley Hall and what we offer to guests in terms of a key selling points
- Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
- Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
- Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items



About you

- The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
- Have strong attention to detail and being great at multitasking
- Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
- Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Salary and benefits

Salary: salary according to profile


Reference: RC37679987 37679987


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